- You must request a return within 30 days of receiving your order.
- All international returns should contact us at hello@zuntree.com where we will generate a returns form, and instructions on where to post your package.
- All returns will require the label(s) and documents to be printed prior to posting.
- All items must be sent back to us in the original packaging provided and be unused.
- Where provided, any branded packaging such as dust bags, boxes and tags should be included in your return.
- Items must not be soiled or been used.
- You cannot return items that have been made to order or customized for you.
- Accepted returns can only be credited to the original payment method.
- Original shipping charges will not be refunded.
- Where an alternative is required we are able to offer exchanges.
- All questions and queries are be handled by our expert customer service team, so please contact us with any questions on hello@zuntree.com so we can help you.
If a package or item delivered to you arrives damaged, please refuse the shipment and contact us immediately at hello@zuntree.com. Please retain all packing materials unless instructed otherwise by Zuntree. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. Zuntree is not responsible for lost or damaged returned shipments.